Thunderbird Community Forum

Hello! I recently got the update to Thunderbird 128 on my PopOS laptop via sudo apt update/upgrade. I don't know what the previous version was. Since the update, Thunderbird will spike my CPU to 120 - 140% (per command-line "top") if I have an interaction with it (e.g. reading and then deleting an email that was received) after the program has been sitting idle for several minutes. After a few minutes of loud fans, things calm down again so I presume Thunderbird is doing some sort of maintenance routine that completes successfully.

I do not have the global search index thing turned on. I did not change the default mailbox db idle time. I do have rather large mailboxes that are synced via SMTP, from three different providers. There are dozens of folders (not hundreds) containing thousands if messages (but not tens of thousands). Hopefully that gives an idea of scale .. I don't have a massive overload of untended email history but I do have a quantity of historical emails that the system has to deal with.

I followed the excellent directions online to obtain a profile during one of these high-cpu sessions. It is available at https://share.firefox.dev/4dAmyAz

Please let me know if there is anything further I can do to help diagnose this issue, such as generating more specific profiles. The high-cpu state is a pretty common occurrance now.

Just wondering why when I organize/delete my emails in TB (have several accounts in there) my profile size does not go down but always up? Should I be refreshing or something like that?

About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

koffie Dec 22, 2024, 13:20 CST

I've Thunderbird installed after it was deinstalled by a fail installation routine. On yesterday during this new install thunderbird has recovert the mails but only up to siste month May. The account on gmail isn't available completely.

Is there a possibility to try a completely recovery again.

This is an Ubuntu /Oracular OS. koffie

____________________________________-

Subject: Mapenzi posted an answer to your question "restoring email in thunderbird has stopped with mai 2024" Date: Sat, 21 Dec 2024 18:31:16 +0000 From: Mozilla Support Forum <no-reply@support.mozilla.org> Reply-To: no-reply@mozilla.org To: koffie@gmx.net

Mozilla Support

restoring email in thunderbird has stopped with mai 2024

• Mapenzi* Dec 21, 2024, 2:31:13 AM

What do you understand by "restoring" email? Recover lost email? Recover deleted mail? Download email?

When trying to send emails from Thunderbird, I either get an error message that they have timed out, or that the server may be unavailable or is refusing SMTP connections. This problem started out of the blue on Friday 20th Dec. I can send emails by logging into my email provider 123-Reg without any problem. Any help appreciated.

Just what the subject line says. Go looking for something and Search doesn't find it. Even after I remember the email and find it, Search does not find it.

Why is this? It is un-usable, actually as it happens all the time.

For instance, putting in a company name like "walmart.com" will find some but not all the emails with walmart.com and certainly not the most recent ones specifically with a person's name.

Open in Conversation no longer an option in Thunderbird 128.5.2esr. The shortcut, shift control O, does not work anymore either.

Is there an add-on that will restore this essential bit of functionality?

Recently forced to update MAC OS to Big Sur, then Thunderbird stopped connecting. Thunderbird asks for a password that i enter correctly (works when directly logging into Gandi) but will not accept. No option on entering user name, just password. Contact@kencorm.org

Also, I payed for years and I'm getting pay or account will close 25 Jan 2025...

Thank you, Ken Cormier

One of my email addresses, which I haven´t used for a month or so, has stopped sending messages. I am told to check my SMTP settings. Incoming messages are being received. The server is smtp.office365.com I am using port 587, as recommended by the Outlook site. I was using 465. I have restarted the pc since making the change. The email address is ....@outlook.com Settings are: SSL/TLS OAuth2

I am using WIndows11

I cant find any useful advice on the Outlook site.

Any suggestions ?

Thunderbird won't remember where it was last time (windows 10 and 11). Every time I open it, it has shifted and resized a bit from the last time. It's not one monitor to another or even the other side of one screen, but it's always slightly higher or lower, slightly smaller or larger... It's just driving me nuts because everything else is perfectly positioned. Note that I am using fancy zones to do this placement, but everything else works fine.

I am having a problem syncing my Thunderbird folders with iCloud. Every time I have to explicitly check that I want to subscribe to all IMAP folders in my iCloud account. Then after a short while a lot of folders get unsubscribed and I have to subscribe them again. I have experienced this instability with both Thunderbird and Betterbird as well as on Windows 10 and Pop_OS! 22.04. More people have reported the same issue, but no solutions have been shared:

• https://support.mozilla.org/en-US/questions/1441368
• https://support.mozilla.org/en-US/questions/1444029

Does anyone know how can I fix this?

Witam.

Przy próbie dodania konta email w aplikacji Thunderbird wyskakuje komunikat błędnym haśle, loginie lub ustawieniach. Na innym PC wszystko działa a na tym konkretnym nie chce. Dodam że jest tu system Windows Serwer 2022. Czy to on może sprawiać problem?

In de nieuwste Thunderbird versie zie je een bericht en daarna het antwoord gegroepeerd worden. Dit wil ik uitschakelen en diverse artikelen hierover gelezen. Echter, het werkt niet. Als ik het vinkje voor "conversaties" uitzet en toepas op "kolommen"en ook geprobeerd op "Huidige weergave", dat blijven de emails samengevoegd staan, heel irritant.

Is dit ergens anders aan te passen zodat je het antwoord gewoon als apart bericht ziet bovenaan? Ik draai Windows 11 en via IMAP.

Impossible d'enregistrer mon compte "hotmail.com" dans thunderbird. "erreur identifiant ou mot de passe" alors que ceux ci sont justes (vérifiés sur le site outlook). Quelle solution ? Merci

This is a specific problem that started a few days ago. I sync between my Mac and my iPhone. It's worked perfectly for years, and still does so with two (iCloud, Gmail) of my three accounts. With the Thunderbird account, however, when I delete a message on my Mac, the message is not deleted on my phone. If I delete a message on my phone, sync works and the message is deleted on my Mac.

After months of constant Thunderbird crashes and hundreds of crash reports, and as many attempts at trying to resolve the issue but without any resolution, I am now getting the following message when Thunderbird crashes:

Thunderbird had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash.

Details: Expected value at line 1 column 1

I have version 128.5.2esr installed, but the issues started well before this version you can see the information in the crash reports if you want to look at them. I have tried Troubleshooting Mode, and can confirm the issue persists. I have also noticed that the one IMAP account I have attempts to redownload all messages from the mail server - it never completes because Thunderbird always crashes first. Aside from the obvious request for troubleshooting suggestions on the primary crash issue, I have three additional questions:

1. Is there a way for me to isolate that IMAP account, in another profile or such, to see if that account or server is contributing to the issue?

2. How is the crash report interpreted - i.e. where do I look to see the actual cause of the crash? In the "Details" tab the CRASH REASON and CRASH ADDRESS are not very informative to the average user.

3. What is the best way to provide a list of crash reports - I've had nearly 30 over the past few days, and - literally - hundreds since the issue began in October (which did not appear to coincide with anything in particular - e.g. new hardware or software, or TB update. Is is acceptable to post a list in the body of this thread, or as a txt document, or .... ?

BTW, running this on a Windows 10 22H2 machine, i9-14900KS, 32Gb DDR5, previously nVidia Quadro P5000 now Intel Arc A770 Graphics. Yes, have tried rebuilding POP3 folders, and yes I have a backup of my profile, which is about 35Gb in size.

TIA

The Inbox show have 1 message,but the dialog cant display message. when i use [search message] in inbox ,the message can display. Thanks,Have a good Day! Richard Lee

Dear community,

I have decided and will stick with Mozilla Thunderbird, with hopefully future support for important and established standards such as IMAP, Card DAV, Cal DAV and so on. Apart from the other free providers, I have also spent a long time studying the many options and settings of this client. Very few seem oversized or inappropriate. Very nice, minimalist design and functional! Some people should be ashamed of what they complain and demand. I am a big fan of my own domains and emails from established hosting platforms. Email is more important to me than social media and messaging apps. I really appreciate your work. This is not about annoying advertising and money, but about passion and commitment. You guys make me happy. Thank you.

Daniel Hill